Enterprise Subscription Plans for Firebird
One subscription that solves every Firebird problem. Our experts fix bugs, recover corrupted databases, optimize slow queries, and answer your questions fast - with a 2-hour response time. You also get the tools: HQbird, centralized monitoring, encryption, recovery toolkit, and configuration calculators. Your Firebird servers stay fast, safe, and fully under control.
Plans
Professional
Tools plus monthly expert hours. HQbird for 10 servers (extra servers +$49/month). HQCenter for 1 site.
$575 / month
SubscribeEnterprise
Higher tool limits and more support hours. HQbird for 100 servers (extra +$10/server/month). HQCenter included.
$1,450 / month
SubscribeUnlimited servers
Dedicated
Highest capacities, custom Firebird builds, and the shortest SLA in Americas/EMEA. HQbird up to 50,000 servers.
$4,300 / month
SubscribeAll prices are billed monthly (USD), individual 12+ months contracts. Dedicated and Enterprise: minimum 6 months. Professional: minimum 1 month (table below shows current checkout terms). Discounts for longer periods and renewals. Upgrade anytime; downgrade at the end of the billing cycle.
What is included
| Services and tools | Dedicated | Enterprise | Professional | Free |
|---|---|---|---|---|
| Tools | ||||
| Basic Configuration Calculator Optimized Firebird configuration files for your environment. |
Yes | Yes | Yes | Yes |
| Advanced Configuration Calculator + API Advanced algorithms and API for integration. |
Yes | Yes | Yes | - |
| Encryption plugin Encrypt Firebird 3.x / 4.x / 5.x databases. Licensed per Firebird server instance. |
50,000 | 1,000 | 100 | - |
| Migration Framework Automatic migration with metadata fixes. Licensed per successful migration. |
10,000 / month | 500 / month | 50 / month | 1 |
| MQFS One Interactive Q&A with AI-powered assistance for Firebird issues. |
100,000 queries / month | 5,000 queries / month | 100 queries / month | - |
| Deadlock and conflicts analysis Finds the reason for deadlocks and lock conflicts. |
Yes | Yes | Yes | - |
| Performance analysis and visualization Finds SQL that is too slow, too frequent, or otherwise problematic. |
Yes | Yes | Yes | - |
| Database statistics analysis Structure problems: ineffective or unused indices, garbage collection. |
Yes | Yes | Yes | - |
| HQbird Enterprise Firebird distribution: server-level improvements, maintenance automation, proactive monitoring. Licensed per server. Includes Firebird 5.0, 4.0, 3.0, and 2.5 with transparent upgrades and downgrades. Can be installed on third-party servers that run business applications. |
50,000 | 100 + $10 / extra server / month | 10 included + $49 / extra server / month | - |
| HQCenter Centralized monitoring: logs and alerts from many HQbird instances on one page. |
Yes | Yes | 1 | - |
| Recovery toolkit (FirstAID, IBBackupSurgeon) Fix small and medium databases (< 65 GB). Licensed per corrupted database file. Larger files use the recovery service below. |
50,000 recoveries / month | 500 recoveries / month | 50 recoveries / month | - |
| Services | ||||
| SQL query optimization Can run without access to real data, using advanced statistics from HQbird or gathered manually. Unused hours do not roll over. |
10 hrs / month | 5 hrs / month | 1 hr / month | - |
| Priority bug fixing in Firebird core For a critical problem we fix the bug within several hours after reproduction. Includes settings and scripts to identify and fix serious bugs. |
Yes | Yes | Yes | - |
| Support of old Firebird versions (2.5, 3.0) Firebird 2.5 is discontinued in vanilla Firebird, and it has problems on modern OS versions. HQbird includes long-term support for 2.5 and 3.0 (3.0 to be discontinued soon). |
Yes | Yes | Yes | - |
| Q&A support (email and messenger chat) Fast answers from Firebird professionals. |
Yes | Yes | Yes | - |
| Live consultations and development support (Google Meet, Zoom) English and Portuguese. OS, hardware/VM, schema, transactions, query optimization, HQbird, encryption, and development questions (for example transaction management). Unused hours do not roll over. |
4 hrs / month | 2 hrs / month | 1 hr / month | - |
| Remote desktop support (AnyDesk, Zoom, etc.) We connect to your workplace for slowness, crashes, and similar problems. Unused hours do not roll over. |
4 hrs / month | 2 hrs / month | 1 hr / month | - |
| Recovery service For corrupted databases larger than 65 GB: remote access or a secure file transfer. Unused hours do not roll over. |
4 hrs / month | 2 hrs / month | 1 hr / month | - |
| Support of a special Firebird build Custom builds (keyword exclusions, optimizer adjustments, on-disk structure changes) for specific business requirements. |
Yes | - | - | - |
| Contract | ||||
| Price per month (USD) | $4,300 | $1,450 | $575 | $0 |
| Minimum contract Dedicated and Enterprise: 6 months. Professional: 1 month. Individual discounts for longer periods and renewals. Upgrade anytime; downgrade at the end of the billing cycle. |
6 months | 6 months | 1 month | - |
| Getting started Extra live consultation hours in month 1 to deploy HQbird and train your team. |
4 hours | 2 hours | 1 hour | - |
Contact us for other billing options: [email protected].
SLA and geographical availability
We offer the service worldwide. If these SLA targets are not met, customers may be eligible for service credits as outlined in the full service agreement.
| Region | Dedicated | Enterprise | Professional |
|---|---|---|---|
| GMT-4 to GMT+4 (USA, Canada, Latin America, Europe, Middle East) |
Initial response within 2 hours during business hours (09:00-18:00 local time), Monday-Friday, excluding major holidays. Live consultations until 16:00 local time for the Americas; all business hours for EMEA. | Initial response within 2 hours during business hours (09:00-18:00 local time), Monday-Friday, excluding major holidays. Live consultations until 16:00 local time for the Americas; all business hours for EMEA. | Initial response within 3 hours during business hours (09:00-18:00 local time), Monday-Friday, excluding major holidays. Live consultations until 16:00 local time for the Americas; all business hours for EMEA. |
| GMT+8 to GMT+13 (Australia and New Zealand) |
Initial response within 8 hours during business hours (09:00-18:00 local time), Monday-Friday, excluding major holidays. Live consultations after 15:00/16:00 local time for Australia. | Initial response within 8 hours during business hours (09:00-18:00 local time), Monday-Friday, excluding major holidays. Live consultations after 15:00/16:00 local time for Australia. | Initial response within 9 hours during business hours (09:00-18:00 local time), Monday-Friday, excluding major holidays. Live consultations after 15:00/16:00 local time for Australia. |
| All other regions | Response time defined individually, from 2 hours. | Response time defined individually, from 3 hours. | Response time defined individually, from 3 hours. |
Topics covered in technical support and live consultations
- Trainings - customized sessions for development teams: SQL, administration, HQbird, best practices.
- Advanced security and encryption - database security audits, encryption implementation.
- Migration - Firebird version upgrades, legacy integration.
- Performance optimization - health checks, maintenance practices, infrastructure recommendations.
- Development support - code reviews for database interaction (transactions, components), design patterns.
- Disaster recovery planning - backup strategy, DR testing, multi-site replication.
- Business continuity - high availability, load balancing, failover tests, monitoring and alerts.
- Technical roadmap - long-term Firebird strategy, version planning, infrastructure evolution.